Terms, Privacy
& Policies

1. Acceptance of Terms

By creating an account or using No Sweat CRM (the "Service"), operated by David Matrai ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

No Sweat CRM is a cloud-based customer relationship management platform designed for contractors and small trades businesses. The Service includes lead tracking, quoting, invoicing, job scheduling, and related features as described on the website. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Accounts & Registration

You must provide accurate and complete information when registering. You are solely responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorised use.

We are not liable for any loss or damage resulting from your failure to safeguard your account credentials.

4. Subscription, Billing & Cancellation

The Service is offered on a subscription basis, billed in Canadian dollars (CAD). A 7-day free trial is available; a credit card is required to start, but you will not be charged until the trial period ends. After the trial, continued access requires a paid subscription.

• Billing: Subscriptions renew automatically on a monthly basis. You authorise us to charge your payment method on file on each renewal date.
• Cancellation: You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time.
• Price changes: We will provide at least 30 days' notice before changing subscription prices. Continued use after a price change constitutes acceptance.
• Failed payments: If a payment fails, we may suspend access until payment is resolved. Accounts unpaid for more than 30 days after suspension may be terminated.

5. Your Data

You retain ownership of all data you enter into the Service ("Your Data"). We do not claim any intellectual property rights over it. You can export Your Data at any time while your account is active.

Upon account termination, your data may be retained for up to 30 days to allow for recovery, after which it will be permanently deleted from our systems. We are not liable for data loss resulting from account termination for cause, prolonged non-payment, or your own actions.

6. Intellectual Property

The Service, including all software, design, text, graphics, and logos, is owned by us and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service solely for your internal business purposes. You may not copy, modify, distribute, sell, or reverse-engineer any part of the Service.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.
• In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising out of or in connection with your use of (or inability to use) the Service.
• Our total cumulative liability to you for any claims under these Terms shall not exceed the total fees paid by you to us in the three (3) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any third-party right.

9. Third-Party Services

The Service integrates with third-party providers (e.g., Stripe for payment processing). Your use of such services is governed by their own terms and privacy policies. We are not responsible for the practices or content of any third-party service.

10. Termination

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms or engage in conduct we determine to be harmful to us, other users, or third parties. You may terminate your account at any time. All provisions of these Terms that by their nature should survive termination shall do so.

11. Governing Law & Disputes

These Terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles. Any dispute shall be resolved exclusively in the courts of Alberta, and you consent to personal jurisdiction there.

12. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

Permitted Use

The Service is intended for legitimate business use by contractors and small trades businesses. You may use it to manage customer relationships, quotes, invoices, and job scheduling in connection with your lawful business operations.

Prohibited Conduct

You must not use the Service to:

• Violate any applicable local, provincial, national, or international law or regulation.
• Store, transmit, or process personal data in violation of privacy laws, including PIPEDA.
• Transmit spam, unsolicited messages, or deceptive communications.
• Upload or store malware, viruses, or other malicious code.
• Attempt to gain unauthorised access to our systems, other accounts, or any connected network.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Scrape, crawl, or use automated tools to extract data from the Service.
• Resell, sublicence, or otherwise commercialise the Service or access to it.
• Use the Service for fraudulent, deceptive, or misleading purposes.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.

Enforcement

We reserve the right to investigate violations of this policy. A breach may result in immediate suspension or termination of your account, without refund, and may be referred to law enforcement. We are not obligated to monitor your use of the Service but may do so to ensure compliance.